Our Services
Claims & Insurance
Your shipments are protected by comprehensive insurance and a surety bond. Here's what's covered, and how to file a claim if you need to.
π‘οΈ 1. Insurance Coverage β What's Protected
As a CBP-authorized bonded carrier, we maintain comprehensive insurance coverage that standard couriers simply do not offer. Here's what's covered:
Cargo Insurance
Protects your goods against loss, theft, or damage during transit β including while in our warehouse.
General Liability
Covers our facilities, operations, and any third-party claims arising from our services.
Workers' Compensation
Protects our employees in case of work-related injuries, as required by law.
Professional Liability (E&O)
Covers errors in documentation, customs processing, or service delivery.
Coverage certificates are available upon request. Contact us for specific coverage details.
β οΈ 2. What's Not Covered
While our coverage is comprehensive, certain items are excluded from standard insurance policies. These exclusions are standard across the industry and are not unique to our policy:
- β Illegal Substances: Any item that violates federal, state, or local law.
- β Unauthorized Controlled Substances: Shipments without proper DEA registration or licensing.
- β Hazardous Materials: Items without proper documentation, labeling, and packaging.
- β Fraudulent Shipments: Shipments with falsified documentation or misrepresented contents.
- β Pre-Existing Damage: Items damaged prior to pickup or packaging.
If you're unsure whether your shipment is covered, please contact us before shipping.
π 3. How to File a Claim
If your shipment is lost, damaged, or delayed, we're here to help. Here's our simple, transparent claims process:
Contact Us
Notify us within 48 hours of delivery or expected delivery. Provide your tracking number and contact details.
Submit Documentation
Provide your tracking number, shipment details, evidence (photos, invoices), and any other relevant information.
Investigation
Our team will investigate and work with our insurance carrier to assess the claim.
Resolution
You will receive a claim decision and settlement (if applicable) within 30 business days.
π§ To file a claim: Email us at contact@unitedbondedwarehouse.com with "CLAIM" in the subject line.
βοΈ 4. Surety Bond Protection
As a CBP-authorized bonded carrier, we operate under a surety bond (CBP Form 301) β a financial guarantee that protects clients and government agencies.
- π What is a surety bond? A three-party agreement between the company (Principal), CBP (Obligee), and the insurance company (Surety) that guarantees compliance with federal law.
- π° Bond Amount: We maintain a minimum warehouse bond of $25,000 per building as required by CBP regulations.
- π‘οΈ Your Protection: If we fail to meet our obligations, clients and government agencies can file claims against the bond for financial recovery.
Your bond payment is legally protected. It is not a fee β it's a refundable deposit held in escrow and returned automatically upon successful delivery.
Need to File a Claim?
Contact our claims department immediately. We're committed to resolving your claim quickly and fairly.
π§ File a Claimπ Or call us: (347) 465-7645 β’ β±οΈ 30-day resolution timeline
What Our Clients Say
Real stories from real clients who trusted us with their shipments. See why United Bonded Warehouse is the preferred choice for bonded courier services.
β 1. Client Testimonials
Here's what our clients have to say about their experience with United Bonded Warehouse Courier:
"My shipment was flagged for review after routine scanning. I was nervous, but United Bonded Warehouse walked me through the bond process step by step. The $250 bond was refunded automatically within 24 hours of delivery. I couldn't be happier with the service."
"I've used several couriers for international shipments, but none compare to United Bonded Warehouse. The customs clearance was seamless, and the Bitcoin escrow system made the refund process completely automatic. No holds, no delays."
"As a pharmaceutical distributor, I need a carrier that handles controlled substances with the highest level of care. United Bonded Warehouse exceeded my expectations. They understand the legal framework and made the entire process transparent."
"The bonded warehousing service was a game-changer for our business. We stored our imported goods for two months without paying duties upfront. The facility is secure, and the CBP compliance was flawless."
"I had a shipment that was flagged after scanning. The bond was paid, the package was delivered securely, and the refund was processed automatically. The entire process was smooth and professional."
"United Bonded Warehouse is the real deal. They're registered with USDOT (#407304), CBP-authorized, and they actually know the regulations. I trust them with all my high-value shipments."
π 2. Case Studies β Real Shipments, Real Results
Here are real examples of shipments we've handled successfully:
Medical Supply Shipment β Flagged for Review
A pharmaceutical distributor shipped a controlled substance that was flagged after routine scanning. The bond was secured via Bitcoin, and the package was delivered within 48 hours. The $250 bond was refunded automatically to the sender's wallet within 24 hours of delivery confirmation.
β On-Time Delivery β’ Bond RefundedHigh-Value International Shipment β In-Bond Transportation
A high-value electronics shipment from overseas required in-bond transportation to our bonded warehouse in Atlanta. We filed the in-bond application via CBP-approved EDI system, transported the goods under seal, and stored them in our bonded facility until customs clearance. The client paid duties only when the goods were ready for distribution.
β Seamless Customs Clearance β’ Duty DeferredBonded Warehouse Storage β Extended Duty Deferral
An importer needed to store goods for 60 days without paying customs duties upfront. We provided bonded warehouse storage at our Atlanta facility, maintaining full CBP compliance and inventory management. The client saved $12,000 in upfront duties and was able to distribute goods on their own timeline.
β $12,000 Saved β’ Flexible DistributionControlled Substance β Compliance & Successful Delivery
A pharmaceutical company shipped a controlled substance that required DEA registration and CBP approval. We handled all documentation, ensured full compliance under 21 CFR Β§ 1312.29, and delivered the package securely. The client's bond was refunded automatically within 24 hours.
β Full Compliance β’ 24hr Refundπ 3. Success Metrics
Our track record speaks for itself. Here are the metrics that matter to our clients:
- β 100% On-Time Delivery Rate β Every shipment delivered on time, every time.
- β 4.9/5 Average Client Rating β Based on verified client feedback.
- π° 100% Bond Refund Rate β Every refundable bond has been returned automatically.
- π¦ 500+ Shipments Handled β Including controlled substances, high-value goods, and international shipments.
- π‘οΈ CBP Compliance β Zero compliance violations or penalties.
Ready to Join Our Satisfied Clients?
Contact us today and experience the United Bonded Warehouse difference. Your shipments deserve the best protection.
π§ Contact Us Todayπ Or call us: (347) 465-7645 β’ β Trusted by shippers nationwide
Careers at United Bonded Warehouse
Join a team that values integrity, compliance, and excellence. United Bonded Warehouse is a CBP-authorized bonded carrier, and we're looking for dedicated professionals to join our growing team.
π’ 1. Why Work at United Bonded Warehouse?
United Bonded Warehouse is more than just a bonded carrier β we're a team of dedicated professionals committed to excellence, compliance, and customer satisfaction.
What makes us different:
- β CBP-authorized bonded carrier with an active surety bond ($25,000+ warehouse bond).
- β USDOT #407304 β ACTIVE status with FMCSA.
- β Full compliance with 19 CFR and federal regulations.
- β Trusted by shippers nationwide for bonded courier and warehousing services.
- β A team that values integrity, accountability, and professionalism.
When you join United Bonded Warehouse, you're joining a team that takes pride in protecting shipments, preserving privacy, and ensuring compliance at every step.
πΌ 2. Benefits & Compensation
We believe in taking care of our team. Here's what we offer:
Competitive Pay
Industry-leading wages with performance bonuses and pay increases.
Health Insurance
Comprehensive medical, dental, and vision coverage for you and your family.
Retirement Plans
401(k) with company match to help you plan for the future.
Paid Time Off
Vacation days, sick leave, and paid holidays.
Training & Development
Ongoing training on CBP compliance, safety, and industry best practices.
Flexible Schedules
Options for full-time, part-time, and flexible scheduling.
π 3. Driver Requirements & Qualifications
To join our team, you'll need to meet the following requirements:
- β Valid CDL: Commercial Driver's License (Class A or B) with a clean driving record.
- β USDOT Medical Card: Current DOT physical examination certification.
- β Hazmat Endorsement: Required for handling hazardous and regulated materials.
- β 19 CFR Compliance: Understanding of in-bond transportation and CBP regulations.
- β Clean Background Check: Must pass a background check and drug screening.
- β Experience: Minimum 2 years of commercial driving experience (preferred).
- β Professionalism: Strong communication skills, reliability, and a commitment to safety and compliance.
As a bonded carrier, we require our drivers to understand and comply with the regulations governing controlled substances and in-bond transportation.
π 4. Current Openings
We're currently hiring for the following positions:
Bonded Courier Driver β Full Time
Now HiringResponsible for transporting bonded and in-bond shipments between ports, warehouses, and delivery destinations. Must have CDL, Hazmat endorsement, and familiarity with CBP regulations and 19 CFR compliance.
π§ Apply NowWarehouse Operations Manager
Now HiringOversee daily operations of our CBP-authorized bonded warehouse. Manage inventory, ensure compliance with 19 CFR Β§ 19.4, and supervise warehouse staff. Must have experience in bonded warehousing and CBP compliance.
π§ Apply NowCustoms Compliance Specialist
Now HiringEnsure all shipments comply with CBP regulations, including in-bond applications, CBP Form 301, and 19 CFR requirements. Prepare customs documentation and coordinate with CBP officials. Must have experience in customs compliance.
π§ Apply NowPart-Time Courier Driver
Now HiringFlexible part-time position for local deliveries. Must have CDL and clean driving record. Experience with bonded shipments is a plus.
π§ Apply Nowπ 5. How to Apply
Ready to join the United Bonded Warehouse team? Here's how to apply:
- π§ Email Your Application: Send your resume and a brief cover letter to contact@unitedbondedwarehouse.com with the job title in the subject line.
- π Call Us: For more information, call us at (347) 465-7645.
- π Interview Process: Qualified candidates will be contacted for an interview. We'll discuss your experience, qualifications, and career goals.
- β Background Check: All candidates must pass a background check and drug screening.
π 6. Career Growth & Advancement
We're committed to helping our team members grow their careers. Here's what you can expect:
- π On-Going Training: Regular training on CBP compliance, safety, and industry best practices.
- π Advancement Opportunities: We promote from within β many of our managers started as drivers.
- π Recognition & Rewards: Performance bonuses and recognition for outstanding work.
- π Professional Development: Support for obtaining additional certifications and endorsements.
When you join United Bonded Warehouse, you're not just getting a job β you're building a career.
Ready to Join Our Team?
Apply today and become part of a team that values integrity, compliance, and excellence. We look forward to hearing from you.
π§ Apply Nowπ Questions? Call us: (347) 465-7645 β’ π Join the United Bonded Warehouse team