Frequently Asked Questions

We are 100% legitimate and fully registered with the U.S. Department of Transportation and U.S. Customs and Border Protection (CBP).

To verify with USDOT:

1. Visit the official FMCSA SAFER website: https://safer.fmcsa.dot.gov/
2. Click on "FMCSA Searches" and select "Licensing & Insurance".
3. Enter our USDOT Number: 407304 and click search.
4. You will see our active company snapshot.

You can also contact U.S. Customs and Border Protection (CBP) to verify our bonded warehouse status.

A bonded courier is a delivery service authorized to transport valuable, sensitive, or high-risk items under a financial guarantee (surety bond). This bond protects clients in case of theft, damage, or loss.

As a bonded courier, United Bonded Warehouse:

• ✅ Holds a valid surety bond with U.S. Customs & Border Protection.
• ✅ Maintains comprehensive cargo and liability insurance.
• ✅ Follows strict security protocols and background checks.
• ✅ Is authorized to handle customs-cleared and in-bond merchandise.

A surety bond is a three-party agreement between:

• The Principal (United Bonded Warehouse) – the company that buys the bond.
• The Obligee (U.S. Customs and Border Protection) – the government agency requiring it.
• The Surety (insurance company) – the provider that guarantees the bond.

• 📍 Local (California, Atlanta): 1–2 business days
• 📍 Regional (US STATES ): 2–3 business days
• 📍 International (Worldwide): 3–5 business days
• 📍 In-bond Transportation: Varies based on CBP routing.
• 📍 Warehousing Storage: As agreed (short or long-term).

Expedited options are available. Tracking numbers are provided for all orders.

100% REFUNDABLE The $250 Controlled Substance Processing Bond is a refundable deposit required by CBP for shipments involving regulated materials or pharmaceuticals. It guarantees proper handling and DEA/CBP compliance.

✅ Full refund is issued after successful delivery provided that:

• ✔️ The shipment is delivered without incident or violation.
• ✔️ All regulatory documentation is properly filed.
• ✔️ No claims or penalties are assessed against the bond.

• 📦 Cargo Insurance: Protects goods against loss, theft, or damage in transit.
• 🏢 General Liability: Covers our facilities and operations.
• 🧑‍💼 Workers' Compensation: Protects our employees.
• 📄 Professional Liability (E&O): Covers errors in documentation.

Coverage certificates are available upon request.

Yes. United Bonded Warehouse is a fully registered U.S. business entity authorized to issue official invoices, receipts, and billing statements for all services.

Our invoices include our USDOT #407304, a clear breakdown of charges, and tax-compliant formatting.

A bonded warehouse is a CBP-authorized facility where imported goods can be stored without paying customs duties immediately.

Yes, we offer bonded warehousing in Atlanta. Services include:

• 📦 Secure storage for imported and domestic goods.
• 📋 Inventory management and recordkeeping.
• 🛂 Full CBP-compliant operations.
• ⏳ Flexible short and long-term terms.

Absolutely. Every shipment comes with a unique tracking number providing real-time status updates from pickup to delivery, including proof of delivery confirmation.

• ❌ Illegal substances or contraband(Unless Special License endorsed).
• ❌ Hazardous materials without proper documentation(unless special license endorsed).
• ❌ Firearms, ammunition, or explosives (unless specially licensed).
• ❌ Perishable goods without temperature control(Unless Specially Licensed ).

Contact us before shipping questionable items.

1. Step 1: Contact claims within 48 hours of delivery.
2. Step 2: Provide tracking number, photos, and invoices.
3. Step 3: Investigation and resolution with our insurer.
4. Step 4: Decision within 30 business days.

📅 Business Hours: Monday – Friday, 8:00 AM – 6:00 PM EST.

🚚 Extended Pickup/Delivery: Available by appointment.

☎️ 24/7 Emergency Support: Available for critical logistics issues.

• 📧 Email info@unitedbondedwarehouse.com with shipment details.
• 📞 Call [Insert Phone Number].

We respond within 2 business hours.

• ✅ Secure servers with encrypted SSL transmission.
• ✅ Restricted access to customer information.
• ✅ Compliance with U.S. privacy laws and CBP confidentiality rules.
• ✅ Data is never sold or shared without consent.