Privacy Policy
Your privacy, shipment data, and bond payments are protected under U.S. Customs and Border Protection (CBP) regulations and federal law.
Verified & Regulated by U.S. Government Agencies
United Bonded Warehouse is registered with the U.S. Department of Transportation and authorized by U.S. Customs and Border Protection.
USDOT #407304 Active • Atlanta, GA
1. Introduction
United Bonded Warehouse Courier ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our customers, their shipments, and their personal information. As a CBP-authorized bonded warehouse and carrier, we operate under strict federal regulations that govern the handling, storage, and disclosure of proprietary and personal information.
This Privacy Policy explains how we collect, use, protect, and disclose information when you use our courier, warehousing, and customs services. It also outlines your rights and our legal obligations under U.S. Customs and Border Protection (CBP) regulations, the Privacy Act, and other applicable federal laws.
2. Legal Framework & Regulatory Authority
As a bonded carrier and warehouse operator, we are subject to the following federal regulations that mandate the confidentiality and safekeeping of customer and shipment information:
- 19 CFR § 19.4 – CBP and Proprietor Responsibility and Supervision over Warehouses: This regulation requires that warehouse proprietors "shall safeguard and shall not disclose proprietary information contained in or on related documents to anyone other than the importer, importer's transferee, or owner of the merchandise to whom the document relates or their authorized agent."
- 19 CFR § 111.24 – Records Confidential (Customs Brokers): This regulation mandates that records pertaining to client business are confidential and must not be disclosed except to the client, their surety, or authorized U.S. government officers.
- CBP Directive on Privacy Policy, Compliance, and Implementation: This directive provides procedures for safeguarding the collection, maintenance, use, and dissemination of personally identifiable information.
- 19 CFR Part 18 – Transportation In Bond: Governs the in-bond movement of merchandise and establishes liability for not meeting in-bond requirements.
These regulations provide the legal foundation for our privacy and data protection practices.
3. Information We Collect
To provide our bonded courier, warehousing, and customs services, we may collect the following types of information:
- Personal Identification Information: Name, address, phone number, email address, and government-issued identification (when required for CBP compliance).
- Shipment Information: Package contents, weight, dimensions, origin, destination, value, and customs declaration details.
- Payment Information: Billing address, payment method, and bond deposit details (including the $250 Controlled Substance Processing Bond).
- Communication Records: Correspondence with our customer service team, including emails, phone calls, and messages.
- Tracking and Delivery Data: Real-time tracking information, delivery confirmation, and chain-of-custody records.
4. How We Use Your Information
We use your information for the following legitimate business purposes:
- Service Delivery: To process, transport, warehouse, and deliver your shipments.
- Customs Compliance: To prepare and file required customs documentation, including CBP Form 301 (Customs Bond) and in-bond entries.
- Bond Management: To process bond deposits, track bond refunds, and ensure compliance with bond conditions.
- Customer Support: To respond to inquiries, resolve issues, and provide tracking updates.
- Legal and Regulatory Obligations: To comply with CBP audits, FMCSA reporting, and other government requirements.
- Fraud Prevention: To verify identities and prevent unauthorized access to shipments.
We do not use your information for marketing purposes without your explicit consent.
5. Data Protection & Security Measures
We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:
- 🔐 Encryption: All data transmitted through our website and systems is encrypted using industry-standard SSL/TLS protocols.
- 🏢 Physical Security: Our warehouse facility is CBP-compliant, with secure access controls, surveillance systems, and bonded storage areas. As required by 19 CFR § 19.4(b)(6), our facility is "built in such a manner as to render it impossible for unauthorized personnel to enter the premises without such violence as to make the entry easy to detect."
- 👤 Access Controls: Only authorized personnel with a legitimate business need have access to customer data. All employees are trained on data privacy and CBP confidentiality requirements.
- 📂 Record Retention & Disposal: We retain records for the period required by law (5 years) and securely dispose of them thereafter in compliance with federal regulations.
- 🔍 Regular Audits: CBP and FMCSA conduct periodic audits of our records, security, and storage conditions to ensure ongoing compliance.
6. Bond Payment Protection – Your $250 Is Safe
We understand that paying a bond deposit can raise concerns. That is why we have designed our bond payment process to be fully transparent, secure, and refundable.
100% REFUNDABLE The $250 Controlled Substance Processing Bond is a refundable deposit required by CBP for shipments involving regulated materials. Here is how your payment is protected:
- ✅ CBP-Compliant Bond Management: Your bond is processed through a Treasury-licensed surety company using the official CBP Form 301, the official customs bond form.
- ✅ Full Refund Guarantee: Your $250 bond is fully refundable after successful delivery, provided all regulatory requirements are met and no claims are filed against the bond.
- ✅ Secure Payment Processing: All bond payments are processed through encrypted, PCI-compliant payment gateways. Your financial information is never stored on our servers.
- ✅ Transparent Refund Timeline: Refunds are processed within 30 days of successful delivery completion. You will receive a confirmation and tracking of your refund.
- ✅ Legal Protection: Your bond is a legally binding contract between you, United Bonded Warehouse, and the surety company. It is protected under federal law and CBP regulations.
If you have any concerns about your bond payment, please contact our billing department immediately. We are committed to resolving any issues promptly.
7. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With Your Consent: We may share information with third parties when you have given us explicit permission.
- To Comply with Legal Obligations: We may disclose information to CBP, FMCSA, law enforcement, or other government agencies as required by law or regulation.
- With Service Providers: We may share information with trusted service providers who assist us in delivering our services (e.g., payment processors, tracking systems). These providers are contractually obligated to protect your information.
- To Protect Rights and Safety: We may disclose information to prevent fraud, protect the safety of our employees and customers, or enforce our terms of service.
8. Your Rights
You have the following rights regarding your personal information:
- 🔍 Right to Access: You may request a copy of the personal information we hold about you.
- ✏️ Right to Correct: You may request corrections to inaccurate or incomplete information.
- 🗑️ Right to Delete: You may request deletion of your personal information, subject to our legal obligation to retain records for CBP and FMCSA compliance.
- 📋 Right to Restrict Processing: You may request that we restrict the processing of your information in certain circumstances.
- 📤 Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
To exercise any of these rights, please contact our Privacy Officer at the contact details below.
9. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and improve our services. We use:
- Essential Cookies: Necessary for the website to function properly (e.g., session management).
- Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics).
- Functional Cookies: To remember your preferences and settings.
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. The most current version will always be posted on this page with the "Last Updated" date.
We encourage you to review this Privacy Policy periodically. Material changes will be communicated through our website or via direct notification where required by law.
12. Compliance & Federal Reporting Obligations
As a bonded carrier and CBP-authorized facility, United Bonded Warehouse has a legal obligation to report shipments that violate federal law or CBP regulations. We are committed to upholding the highest standards of regulatory compliance and national security.
We reserve the right to inspect, hold, escalate, and/or report any shipment to federal authorities—including U.S. Customs and Border Protection (CBP), the Drug Enforcement Administration (DEA), and other law enforcement agencies—in the following circumstances:
- 🚫 Illegal or Prohibited Contents: The shipment contains illegal substances, contraband, firearms, or any other item prohibited by federal law.
- 📜 Missing or Invalid Licenses: The shipment requires specific permits, licenses, or coverage (e.g., DEA registration, export/import licenses) that are absent, expired, or fraudulent.
- ⚠️ Regulatory Violations: The shipment or accompanying documentation violates 19 CFR, DEA regulations, or other applicable federal laws.
- 🧾 Fraudulent Documentation: The customs declarations, commercial invoices, or supporting documents are falsified, misrepresented, or incomplete.
- 🔍 Suspicious Activity: We have reasonable grounds to believe the shipment poses a risk to public safety, national security, or customs revenue.
In such cases, we will fully cooperate with federal investigations and may disclose all relevant information—including shipment details, sender/receiver information, tracking data, and supporting documentation—to the appropriate authorities. This cooperation is mandatory under our surety bond obligations and federal law.
By using our services, you acknowledge and agree that we may take these actions to ensure compliance with U.S. Customs laws, protect national security, and safeguard our bonded status.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- 📧 Email: contact@unitedbondedwarehouse.com
- 📞 Phone: (347) 465-7645
- 📍 Address: 420 Fountain Street, Atlanta, GA 30309
- 🕒 Business Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
For privacy-related inquiries, please ask to speak with our Privacy Officer.